The questions we get
before every booking.

Flat rates by apartment size: studio and 1-bedroom from $175, 2-bedroom from $225, 3-bedroom from $275, and a custom quote for 4+ bedrooms. A deep clean adds $75 and a move-in/move-out clean adds $100. Supplies and equipment are included in every rate. You can see your exact price on the home page without entering any details.

Both. Most clients book a flat rate because the price is fixed before we arrive. If you'd rather book by the hour (for a partial clean, or a large home you want to cap), it's $65 per hour per cleaner, with a two-hour minimum.

Every room, every visit: dusting all surfaces, mirrors and fixtures, floors vacuumed and mopped, bathrooms scrubbed and disinfected, kitchen counters, stovetop, sink and appliance exteriors, beds made, and trash out. It's 35 points on our Mint Mark checklist; a deep clean covers 46 and a move-out covers all 59.

A deep clean is a standard clean plus the places a weekly clean skips: baseboards, door frames, light switches, grout, behind and under furniture that moves, and inside the microwave. We recommend a deep clean for a first visit or if it's been more than a couple of months, then standard cleans to maintain it.

Inside cabinets ($55), interior windows ($85), inside the fridge ($45), inside the oven (part of a deep clean), organization ($70) and laundry wash-and-fold ($40). You pick them when you book and see the total before you confirm.

No. The price you see is the price we charge. The only fees are in our terms and both are avoidable: $50 for a cancellation inside 24 hours, and $25 if a card declines and we can't collect within our normal window.

Yes: 30% off weekly, 25% off bi-weekly, 15% off monthly, on every visit from your second clean. Start a weekly or bi-weekly plan and the deep clean on your first visit (normally +$75) is free, so you begin from a proper reset. Recurring clients also get the same cleaner each time and priority on their preferred day.

Through October 31, your second clean is free when you book your first: see Second Clean on Us. After that, our friend program gives you and a friend $50 each when they book with your code.

Online in about 60 seconds: pick your apartment size, service and a date, and save a card. You'll get a confirmation email straight away and a text from your cleaner on the day. You can also call or text (914) 863-7902 and we'll book it for you.

Online booking is next-day at the earliest. Same-day is often possible when a cleaner has an opening: text us and we'll tell you straight away.

Seven days a week, with arrival windows of 8am–12pm, 10am–2pm, 12pm–4pm and 4pm–7pm. Pick the windows that suit you when you book and we'll confirm a time inside one of them.

Text or email us any time. No contracts, no cancellation fee with 24 hours' notice. Cancellations or changes inside 24 hours carry a $50 fee, because your cleaner has held that slot for you.

No. Most clients give us a key, a lockbox code or leave keys with the doorman. Your cleaner texts you when they're on the way, when they arrive and when they're done, and you get a photo summary at the end.

A standard clean of a 1-bedroom is usually 2–3 hours; a 2-bedroom 3–4 hours. Deep cleans and move-outs take longer, and we'll send two cleaners for larger homes so the visit stays within a half day.

All of Manhattan, from Inwood to Battery Park, and select parts of Brooklyn and Queens on request. If you're outside Manhattan, text us the address and we'll confirm.

Yes. We're bonded and insured, and we issue COIs naming your building's management company on request, sent before the visit so the front desk has it on file. See how it works in our Upper East Side co-op case study.

Tell us at booking how your cleaner gets in: doorman, lockbox, key with a neighbour or you'll be home. Our cleaners check in with the front desk, use the service elevator where the building requires it, and never leave a door unlocked.

They're most of what we do. Radiators, crown mouldings, original hardwood and old tile all need different handling than a new build; our pre-war cleaning guide explains how we approach them.

Yes. Most co-ops allow contractors between 9am and 5pm on weekdays; we schedule inside your building's hours and handle the service-elevator booking if the building needs one.

Every cleaner passes a background check through Certn before their first booking, is interviewed in person by the founder, and is trained on the Mint Mark checklist. We're a small, owner-run team, not a marketplace app.

On a recurring plan, yes. The cleaner who learns your apartment is the one who comes back, and if they're ever away we'll tell you in advance and send someone from the same small team.

Yes. Manhattan Mint is bonded and carries liability insurance on every visit, and we're COI-ready for buildings that require it.

Always. Products, cloths, vacuum and mop are all included. We use eco-friendly, non-toxic products by default; if you prefer a specific product on a specific surface, leave it out with a note and we'll use yours.

Yes. Our default products are non-toxic and fragrance-light. Pets are welcome to stay home; just let us know at booking so your cleaner knows who to expect.

Tips are always welcome and always appreciated. They're not included in the price, so if your cleaner did a great job you can hand it to them directly or text us and we'll add it to their pay. 100% of it goes to your cleaner.

After the clean, never before. Your card is saved securely when you book and charged only once your cleaner marks the job complete. You'll get an emailed receipt the same day.

All major credit and debit cards, processed by Stripe. We don't take cash, so there's nothing to leave out and a receipt for every visit.

Tell us within 48 hours and we'll send a cleaner back to re-do the missed spots at no charge. It's our Mint Mark guarantee, written into our terms: no forms, no arguing, no hoops.

Tell us the same day and we'll make it right. We're insured for exactly this, and the founder reviews the photo summary from every job, so there's a record of the apartment before and after.

Exterior windows, mold or biohazard removal, lifting heavy furniture, anything above reach of a two-step ladder, and pest-related cleaning. If you're unsure whether something is covered, text us before booking and we'll tell you straight.